Questions and Answers About Your Booking at Burgaunerhof

What room categories are available at Burgaunerhof?

We offer several room types, from comfortable standard double rooms to spacious panorama suites with balcony.
All rooms feature wooden floors,balcony, modern bathrooms and beautiful views of the mountains of the Martello Valley.

What is included in the room price?

The following services are included in your stay:

*Half board or breakfast
*Free Wi-Fi
*Parking at the hotel
*Access to the wellness area
*South Tyrol GuestPass for free use of public transport

Not included are:
*local tourist tax
*drinks
*wellness treatments
*additional extras

What are the check-in and check-out times?

Check-in: from 2:00 pm

Check-out: until 10:00 am

Is the hotel easily accessible by public transport?

Yes, the hotel is well connected to public transportation in South Tyrol.

A bus stop is located just 30 meters below the hotel.
With the South Tyrol GuestPass, guests can use all public transport throughout the region free of charge.

Are dogs allowed in the rooms?

Yes, dogs are welcome at Hotel Burgaunerhof.

Please note:

*dogs are not allowed in the dining room or wellness area
*a cleaning fee of €15 per night applies

Please also note that separate dining areas for guests with dogs are not available.

What payment methods are accepted?

You can pay using:

*cash (up to €4,999)
*EC / debit card
*Visa
*MasterCard
*instant bank transfer

Business cards and American Express are not accepted.

Can I book a double room for single use?

Yes, double rooms for single occupancy are available upon request and depending on availability.

Are there accessible rooms?

Yes, selected rooms are barrier-reduced and suitable for guests with limited mobility.

Please mention this when making your reservation, so we can assign the most suitable room.

How often are towels changed?

Towels can be changed daily upon request.

To help protect natural resources, we kindly ask guests to place towels on the floor only if they need to be replaced.

Is it possible to book bed and breakfast only?

Yes.
If you book bed and breakfast, the half-board price is reduced by €20 per person per day.

What are the cancellation conditions?

Up to 30 days before arrival: free cancellation
29 – 15 days before arrival: 50% of the booking price
14 – 8 days before arrival: 70%
7 days or less before arrival: 90%

In case of early departure, we charge three nights of the room price (without meals).

Is there travel cancellation insurance?

Yes, we recommend our travel cancellation protection.

This insurance protects you financially if you cannot start your holiday or have to end your stay early, helping you avoid unnecessary costs in case of cancellation.

Is there an electric charging station for cars?

Yes.
Guests of Hotel Burgaunerhof can use an electric vehicle charging station directly at the hotel.

maximum charging power:11 kW
price per kWh:€0.45 – €0.65

Is there a place to store bicycles?

Yes, we offer a lockable bike garage with charging facilities for e-bikes.

This allows guests to safely store their bicycles or e-bikes during their stay in the Martello Valley.